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Gianluca Loparco
Customer Management Director at Deloitte Consulting
He is Partner of the Customer Management & Strategy Service line at Deloitte Consulting Italy. He has been working in many business transformation projects leading the Oracle Siebel gourp in CRM, Work Force Management and Business Intelligence projects. He is currently working for Sky Italia as Program Manager reporting to the CTO and the CRM Director. He has also worked at Sky Deutschland from 2008 and 2010 as the Program Manager of the Customer Transformation program. He has joined Deloitte Consulting in May 2002, after two years of working experience in the Italian telco market and 6 months of previous working experience in the Italian Pharma market. He has a broad functional knowledge of Customer Management processes and technical knowledge of the market-leading software, having been engaged on projects spanning the entire life-cycle of systems development in the Communication & Media, Energy & Utilities, Gas & Oil and Consumer Business industries. He has fulfilled, for big-size clients (Sky Deutschland, Edison, Sky Italy, Kuwait Petroleum, Vodafone, Conad, eOn) tasks such as program managing, gathering and analysis of application requirements, feasibility studies, technical architecture definition, and has refined his organizational, and team/client management skills in the role of project manager, through many participations in successful transformation projects. Since 2003 he is also working for University of Pavia, Faculty of Engineer, as Professor of CRM.
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